Crafting a Meeting Script for First-Time Clients

Feb 7, 2024 | Grow your Business, Practice Management

Embarking on a financial planning journey can be both exciting and overwhelming for first-time clients. As a financial advisor, the first meeting is crucial in establishing trust, understanding the client’s needs, and setting the foundation for a successful partnership.

A well-crafted meeting script can serve as a valuable tool in ensuring that the conversation is structured, comprehensive, and client-focused. In this article, we’ll guide you through the process of creating an effective financial advisor meeting script for first-time clients.

Using this guide, develop your own script for meeting with a new client. Separate it into a clear beginning, middle, and end using the tips mentioned throughout the article.

Preparing for the Meeting

Before diving into the meeting script, thorough preparation is necessary. This involves researching the client’s background, understanding their financial goals, and familiarizing yourself with their current financial situation. Here are the key steps to consider:

Client Background Research

  • Collect specific information about the client’s demographics, such as age, occupation, and family structure.
  • Research any significant life events, such as recent job changes or major financial events.

Goal Clarification

  • Conduct a detailed questionnaire or interview to extract specific short-term and long-term financial goals.
  • Use a risk tolerance assessment tool to quantify their comfort level with investment risks.

Document Collection

  • Provide a checklist of required documents, including recent tax returns, investment portfolios, and retirement account statements.
  • Specify the importance of these documents in tailoring personalized recommendations.

The Opening – Building Rapport

Building a strong rapport from the beginning is crucial. Here’s how to structure the opening for a more personalized connection:

Warm Greeting

  • Personalize the greeting by mentioning specific details gathered during the background research.
  • Express gratitude for the client’s time and convey excitement about helping them achieve their unique financial goals.

Your opening could look something like this:

“Hello [Client’s Name], it’s a pleasure to meet with you today. I hope [mention any personal details gathered during research/ initial phone call, e.g., your recent vacation] was enjoyable.”


  • Tailor your introduction by emphasizing aspects of your experience and credentials that align with the client’s needs.
  • Share a success story related to a client with a similar financial profile, showcasing your ability to address their specific concerns.

“To give you a bit of background, my expertise lies in [mention specific credentials/experience]. I’ve had the privilege of working with clients facing similar financial scenarios, and I’d like to share a success story that might resonate with your situation.”


  • Choose an icebreaker that resonates with the client’s interests or concerns, showing genuine interest in their individual circumstances.
  • For example, if the client has mentioned a recent life event, inquire about how that event has influenced their financial outlook.

“Before we take a look at the numbers, I’m curious about [mention any recent life event]. How has that influenced your current financial outlook? Understanding your these life events can help us shape a strategy that fits your needs.”

Understanding Client Needs

This section delves into specific strategies to extract detailed information about the client’s financial landscape, ensuring a more personalized and effective approach:

Listening Session

  • Employ active listening techniques, paraphrasing the client’s statements to demonstrate understanding.
  • Probe deeper into specific financial experiences or challenges they’ve encountered.

Goal Exploration

  • Use targeted questions to uncover hidden or unspoken financial goals.
  • Align their goals with specific life events, such as funding a child’s education or planning for retirement.

“Let’s explore your financial goals. Could you share some specific short-term and long-term aspirations you have in mind? This will help us tailor our approach to your individual needs.”

Risk Assessment

  • Provide scenarios or case studies to help the client visualize different levels of risk and return.
  • Use specific language that aligns with their risk tolerance, avoiding generic terms.

Presenting Solutions

This section offers specific insights into presenting recommendations tailored to the client’s needs:

Customized Recommendations

  • Relate each recommendation directly to the client’s stated goals and concerns.
  • Provide concrete examples of how each strategy contributes to their financial success.

“Based on our discussion, here are some tailored recommendations that directly address your goals. For instance, [provide specific examples related to their goals].”

Financial Planning Tools

  • Demonstrate the use of specific financial planning tools by inputting the client’s data during the meeting.
  • Show real-time projections and scenarios based on their unique financial situation.

“Let me show you how we use our financial planning tools. By inputting your data, we can generate real-time projections and scenarios that paint a clear picture of your financial future.”

Addressing Concerns

  • Anticipate potential concerns based on the client’s profile, and proactively address them.
  • Use specific examples or case studies to illustrate how similar concerns were successfully navigated in the past.

“I understand that you might have concerns. Let me address [mention a potential concern based on their profile] by sharing a case study where a similar concern was successfully navigated. This might provide some reassurance.”

Establishing Next Steps

Concluding the meeting involves outlining specific next steps tailored to the client’s circumstances:

Summary and Recap

  • Summarize specific details discussed during the meeting, referencing the client’s unique goals and concerns.
  • Confirm your understanding by reiterating key points related to their individual situation.

“To quickly recap, we discussed [brief summary of key points]. I want to make sure that we are on the same page regarding your goals and concerns.”

Action Plan

  • Provide a detailed list of specific documents needed for the next meeting, referencing the client’s financial situation.
  • Specify a timeline for the implementation of each recommendation, highlighting any time-sensitive actions.

“For our next meeting, I’ll need [specific documents based on their financial situation]. This will help us move forward with the implementation of our recommendations. I’ve outlined a timeline for each step, and I’ll ensure to highlight any time-sensitive actions.”

Follow-Up Protocol

  • Tailor the follow-up schedule to the client’s preferences and availability.
  • Mention specific touchpoints for reassessment based on their financial goals or upcoming life events.

“Moving forward, I want to ensure our follow-up schedule aligns with your preferences. Are you available to reconnect on [insert date]? We can plan specific touchpoints based on your [previously mentioned financial goals or any upcoming life events].”

To Wrap It Up

Crafting a tailored financial advisor meeting script involves specific strategies to gather information, build rapport, and present recommendations that resonate with the client’s unique circumstances. By focusing on individual details and using personalized language throughout the script, financial advisors can create a more engaging and effective first meeting, setting the stage for a successful long-term partnership.

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